Access to Your Property

You do not need to be home for exterior-only services, provided we have safe access to all scheduled work areas. Please ensure all gates are unlocked and functioning properly, and that pets are safely secured before our arrival.

If your service includes interior window cleaning or any work requiring access inside your home, and you will not be present, please let us know in advance how we can access the property (such as a hidden key, lock-box, or garage code). This helps avoid unnecessary delays, rescheduling, and potential cancellation fees.

Construction & Remodeling

Please let us know if your home is currently undergoing construction, remodeling, painting, or other contractor work.

To ensure the highest quality results, all construction and remodeling should be fully completed before your appointment with Fisher Exterior Solutions.

Your property should be clean, accessible, and ready for service when we arrive. If active construction or remodeling prevents us from completing the scheduled work, we may either:

• Reschedule your appointment, and a minimum service charge of $200 may apply.

• Complete the accessible portions of the project and adjust the invoice to reflect only the work performed.

Appointment Changes & Cancellations

We kindly request that any appointment changes or cancellations be made no later than two full calendar days before your scheduled appointment date.

Because we reserve time specifically for your service, last-minute cancellations often prevent us from filling that appointment and require additional scheduling adjustments.

We understand that emergencies happen and will always do our best to be reasonable. However, Fisher Exterior Solutions reserves the right to charge a $200 cancellation fee for cancellations or rescheduling requests made after this time.

Dogs & Other Pets

At Fisher Exterior Solutions, we enjoy meeting our customer's pets. However, for everyone's safety and to help us work efficiently, we ask that pets be kept indoors or in a secure area while we're working.

Some pets may become anxious or protective around unfamiliar people, especially when ladders, hoses, and other equipment are being used. Keeping them safely secured helps reduce stress for your pet while allowing us to work safely and efficiently. If your dog only barks briefly before settling down, that's generally not a problem.

Pet Waste

Please remove pet waste from all scheduled work areas before your appointment.

Our technicians regularly carry ladders, hoses, and other equipment, making it difficult to watch every step. Stepping in pet waste can contaminate our equipment, clothing, and even areas inside your home, requiring us to stop work to clean and sanitize our gear. This delays your service and can affect the remainder of our schedule.

If excessive pet waste is present when we arrive, Fisher Exterior Solutions may, at our discretion:

• Charge an additional fee for the extra time required.

• Skip affected areas and adjust the invoice to reflect only the work completed.

• Reschedule the appointment if the work cannot be completed safely or reasonably.

Thank you for helping us maintain a safe, clean work environment. Your cooperation allows us to provide the highest quality service possible.

At Fisher Exterior Solutions, we take pride in leaving your property clean after every service. To help your appointment go smoothly, please review the following information:

Debris Disposal

During gutter cleaning, we remove leaves, pine needles, roof grit, and other debris from your gutters. By default, all debris will be placed in your yard waste bin if one is available. Please leave the bin in a visible location or let us know where you would like the debris placed.

If your property has a natural or wooded landscape, we can also scatter biodegradable debris in designated natural areas upon request, or if we see no compost can we will scatter by default.

Access to Water

Please ensure that an exterior water spigot is turned on and accessible for cleanup. During colder months, outdoor faucets are sometimes shut off to prevent freezing, so we appreciate you checking this before your appointment.

Freezing Weather

For the safety of our technicians and to ensure a quality service, we do not clean gutters when debris is frozen solid. Even if daytime temperatures rise above freezing, gutters often remain frozen from overnight temperatures.

Snow, ice, or frost may require your appointment to be rescheduled until conditions are safe and the gutters have thawed. We will contact you as soon as possible if weather impacts your scheduled service.

Property Preparation
To help us provide the best possible service, please ensure all work areas are clear of personal belongings before your scheduled appointment. This includes patio furniture, flower pots, doormats, decorations, grills, toys, and other movable items.

Items left for our technicians to move may result in additional charges. If an item is too large or too heavy to move safely, please leave it in place—we will clean around it as needed.

Standing Water & Low Areas
Some surfaces have low spots where water naturally collects. During cleaning, we will make every reasonable effort to remove standing water and any remaining debris. However, due to the nature of these areas, some sediment or residue may remain after the surface dries.

Stain Removal
Our pressure washing and soft washing services are designed to remove dirt, algae, moss, mildew, mold, and other organic buildup. While these services dramatically improve most surfaces, they do not typically remove permanent or embedded stains such as:

• Oil and grease stains

• Rust stains

• Paint

• Battery acid stains

• Fertilizer stains

• Tire marks

• Other deeply embedded or chemical staining

Wood & Asphalt Surfaces
Wood surfaces (including decks, fences, and some wood structures) and asphalt surfaces (including asphalt driveways) require a signed waiver before service begins. These materials can vary significantly in age and condition, and cleaning may expose pre-existing defects, loose fibers, weathering, previous repairs, or other imperfections that are beyond our control.

Whenever appropriate, Fisher Exterior Solutions uses a low-pressure soft washing process on these surfaces to minimize the risk of damage while effectively removing dirt, algae, mold, mildew, and other organic growth. Soft washing is the recommended cleaning method for most wood and asphalt surfaces because it is gentler than traditional high-pressure washing. However, even when using the proper cleaning method, we cannot guarantee that pre-existing conditions or age-related deterioration will not become visible after cleaning. 

At Fisher Exterior Solutions, we use professional soft washing techniques to safely clean and restore exterior surfaces while protecting your home. Please review the information below before your service.

What Is Soft Washing?

Soft washing is a low-pressure cleaning method that effectively eliminates moss, mold, mildew, algae, lichen, bacteria, and other organic growth without damaging your home's exterior. Unlike high-pressure washing, soft washing relies on specialized cleaning solutions rather than excessive pressure, making it the safest and most effective method for many surfaces.

For asphalt roofs, the Asphalt Roofing Manufacturers Association (ARMA) recommends low-pressure, detergent-assisted cleaning methods to help prevent unnecessary damage to roofing materials. Soft washing is also an excellent solution for cleaning siding, trim, gutters, fences, and other delicate exterior surfaces.

How Long Does Soft Washing Last?

Results typically last 1 to 5 years, although longevity depends on several factors, including:

• Local climate and rainfall

• Amount of shade and tree coverage

• Moisture levels around the home

• Existing organic growth

• Overall property conditions

Homes located in damp or heavily shaded areas may require more frequent maintenance.

Moss & Lichen Treatment

Soft washing is designed to kill moss, algae, mildew, mold, and lichen, but it does not instantly remove established moss or lichen from the surface.

After treatment:

• Moss and lichen will die.

• They commonly change color, often turning white or light brown.

• Over time, weather and natural decomposition will cause the dead growth to dry out, crumble, and gradually disappear.

This natural process may take 6 to 24 months, depending on weather conditions and the amount of growth present.

If requested, Fisher Exterior Solutions may be able to remove loosened dead moss during a future visit using non-damaging methods. Additional charges may apply.

Cleaning Solutions

Our soft washing process uses professional-grade cleaning solutions, including sodium hypochlorite, which is the industry standard for safely removing organic growth from roofs, siding, and many exterior surfaces.

Although we take great care to minimize overspray, some overspray is unavoidable during the cleaning process.

We recommend removing or protecting:

• Outdoor furniture

• Decorations

• Cushions and fabrics

• Potted plants (when practical)

• Any personal belongings you wish to protect

Customer Responsibilities

Prior to your appointment, please:

• Ensure all windows and doors are completely closed.

• Remove or cover any items you wish to protect from cleaning solution over-spray.

• Inform us of any areas of concern before work begins.

• Notify us of any existing leaks, damaged siding, deteriorated roofing, loose caulking, or other conditions that may allow water intrusion.

If our technicians are required to move furniture or other items before cleaning, additional charges may apply.

Water Intrusion

Our cleaning methods are designed for properly maintained, weather-tight homes.

Fisher Exterior Solutions assumes your home is properly sealed against normal weather conditions. We cannot be responsible for water intrusion resulting from:

• Existing leaks

• Failed window or door seals

• Damaged siding

• Loose flashing

• Defective roofing

• Structural deficiencies or pre-existing conditions

Please notify us of any known issues before your service begins.

Exterior Paint Notice

While soft washing is safe for the vast majority of exterior paint systems, certain specialty paints containing organic pigments—most commonly some blues and greens—may react differently to cleaning solutions.

Although this issue is rare and we have not encountered it, Fisher Exterior Solutions cannot guarantee against discoloration or cosmetic changes caused by paint formulations outside industry standards.

By authorizing our services, you acknowledge and accept this possibility and release Fisher Exterior Solutions from liability for discoloration resulting from specialty paint pigments or manufacturer-specific paint formulations.

Weather Conditions

Soft washing produces the best results under suitable weather conditions.

Appointments may be postponed or rescheduled if conditions include:

• Heavy rainfall

• Excessive wind

• Unsafe weather conditions

• Temperatures that could affect cleaning performance

Our goal is to complete every service under conditions that provide the safest and highest-quality results.

What Soft Washing Does Not Remove

Soft washing is intended to eliminate organic contaminants such as:

• Moss

• Mold

• Mildew

• Algae

• Lichen

• Bacteria

Soft washing is not designed to remove:

• Rust stains

• Oil or grease stains

• Oxidation

• Mineral deposits

• Hard water stains

• Paint over-spray

• Other non-organic staining

These conditions may require specialized restoration services beyond the scope of a standard soft wash.

Cedar Shake Roofs

Cedar shake roofs are a natural wood product that weather differently than other roofing materials. Over time, they may lose stain, fade, or develop discoloration from algae, mildew, mold, or other organic growth.

Fisher Exterior Solutions does not provide cedar shake roof cleaning. However, when soft washing siding, gutters, or other exterior surfaces, cleaning solution runoff may come into contact with portions of a cedar shake roof.

While this runoff may brighten or clean some areas of the shakes, it will not clean the entire roof evenly. This can occasionally create a patchy or uneven appearance.

To minimize this possibility, we thoroughly wet cedar shake surfaces before, during, and after the cleaning process. In most cases, this prevents noticeable differences. However, because every roof ages differently, we cannot guarantee a perfectly uniform appearance.

If the possibility of minor color variation is unacceptable, we recommend postponing siding or gutter soft washing that requires the use of sodium hypochlorite-based cleaning solutions.

Our Commitment

At Fisher Exterior Solutions, we are committed to providing safe, effective, and professional exterior cleaning services. We use proven methods, quality equipment, and industry-standard cleaning practices to protect your property while delivering outstanding results. If you have any questions before your appointment, we're always happy to help.